Summit Supporters
Exhibitors
Taran has been providing credit risk management services and solutions for more than eight years. Its flagship product, TaranDM, is a modern decisioning platform built on the team's extensive experience in the field. Clients value Taran's hands-on client service and deep domain expertise. TaranDM itself handles complexity and massive real-time volumes at scale, and deploys rapidly — legacy systems are replaced within a few months. Clients also point to faster, more agile decisioning, easy testing and impact comparison across strategies, and a user-friendly GUI.
Icana.AI is the Australian company behind CallCoach, the AI platform lenders use to review every call their collections, hardship and customer service teams make. Where the average quality team can listen to two calls in a hundred, CallCoach checks every call against the lender's own policies and processes. It turns the results into coaching for each agent and a compliance overview for leaders. Within months, one Australian consumer lender saw "really tangible double-digit percentage improvements in compliance and engagement" which flowed through to the bottom-line.
Ask us about the Icana Assure Scan, which we'll launch at this year's Summit. It's a one-off review of thousands of your recent calls, from recordings you already hold, so you're ready for the day ASIC or AFCA asks how your team handles hardship. It shows where hardship was handled well, where it wasn't, and the moment in each call where it went wrong.
Visit our stand to take a short simulated collections call in which the AI customer raises hardship, scored live.